Privacy Policy
At Grace Path Counselling, your privacy is deeply respected. We understand that reaching out for counselling can be a sensitive step, and we are committed to protecting the personal information you choose to share with us.
This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website or communicate with our practice. Our approach follows Canadian privacy principles, including those outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using this website, you agree to the practices described below.
Our Commitment to Your Privacy
We collect only the information that is reasonably necessary to operate our website, respond to inquiries, and provide professional services. Your information is never sold, rented, or shared for marketing purposes.
Whenever possible, we aim to be transparent about our practices so you can feel confident and informed.
What Information May Be Collected
Information You Choose to Provide
You may voluntarily share personal information when you:
- Complete a contact form
- Request a consultation
- Book an appointment
- Send us an email
This information may include your name, email address, phone number, and any details you decide to include in your message. Please avoid sharing highly sensitive personal or health information through website forms unless necessary.
Website Usage Information
Like most websites, certain technical information is collected automatically to help us maintain security and improve performance. This may include:
- Internet Protocol (IP) address
- Browser type
- Device details
- Pages visited
- Date and duration of visits
This data typically does not identify you personally.
Cookies
Our website may use cookies to support basic functionality and understand how visitors use the site. Cookies are small files stored on your device.
You can adjust your browser settings to decline cookies if you prefer; however, some features of the website may not function as intended.
How Your Information Is Used
Your information is handled with care and used only for purposes such as:
- Responding to your questions or requests
- Scheduling appointments or consultations
- Providing information about our services
- Maintaining the safety and reliability of our website
- Meeting legal and professional obligations
We do not use your information for unrelated purposes without your consent.
Consent
Under Canadian privacy standards, meaningful consent is important.
By voluntarily providing personal information through this website, you are consenting to its collection and use as described in this policy. You may withdraw your consent at any time, subject to legal or professional requirements.
To do so, simply contact us and we will assist you.
When Information May Be Shared
Your personal information is kept confidential. Limited disclosure may occur only when necessary, including:
Service Providers
We may rely on trusted third-party providers (such as secure website hosting or scheduling platforms) to support our operations. These providers are expected to protect your information and use it only for the services they provide.
Legal Requirements
Information may be disclosed if required by law, court order, or regulatory authority.
Practice Changes
If Grace Path Counselling undergoes a business transition (such as a sale or restructuring), personal information may be transferred with appropriate privacy protections in place.
With Your Permission
We may share your information when you explicitly request or authorize us to do so.
Safeguarding Your Information
We take reasonable administrative and technical steps to protect personal information from loss, misuse, unauthorized access, or disclosure.
However, no method of electronic communication or storage can be guaranteed completely secure. If you choose to send information online, please do so with this understanding.
How Long Information Is Retained
Personal information is kept only for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal, ethical, or regulatory requirements.
When information is no longer required, it is securely deleted or anonymized.
Storage and Cross-Border Data
Some technology providers may store data on servers located outside of Canada. When this occurs, the information may be subject to the laws of those jurisdictions.
We make reasonable efforts to work with providers that maintain strong privacy and security standards.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask for corrections if information is inaccurate or incomplete
- Withdraw consent for certain uses
- Request deletion where legally permitted
We will respond to requests within a reasonable timeframe.
Children’s Privacy
This website is intended for individuals aged 13 and older. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
If you believe a child has provided personal information, please contact us so we can promptly address the situation.
Links to Other Websites
For your convenience, our website may include links to external sites. Please note that Grace Path Counselling is not responsible for the privacy practices of those websites, and we encourage you to review their policies separately.
Updates to This Privacy Policy
This policy may be updated from time to time to reflect changes in legal requirements or practice operations. The revised version will always be posted on this page with the updated effective date.
Continued use of the website indicates acceptance of the current policy.
Contact
If you have questions about this Privacy Policy or how your information is handled, please reach out using the contact information provided on our website. We are always willing to clarify our practices and support your privacy rights.